Refund & Returns Policy
Refund & Returns Policy
Last updated: July 2026
At Pawvana, we stand behind every product we sell. If you or your pet aren't completely happy, we want to make it right.
Our 30-Day Happiness Guarantee
We offer a 30-day return window from the date of delivery. If you're not satisfied with your purchase for any reason, you can return it for a full refund or exchange.
Eligibility for Returns
- Item must be returned within 30 days of delivery
- Item must be unused, in its original condition, and in original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Items that have been used or damaged by the customer
- Perishable or consumable products (e.g., pet food or treats)
- Items marked as final sale
How to Initiate a Return
- Email us at support@pawvana.in with your order number and reason for return
- Our team will respond within 24 hours with return instructions
- Pack the item securely and ship it to the address provided
- Once we receive and inspect the item, your refund will be processed within 5–7 business days
Refunds
Approved refunds will be credited to your original payment method. Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
Damaged or Defective Items
If you received a damaged or defective product, please contact us within 48 hours of delivery with photos and we'll arrange a replacement or full refund at no cost to you.
Contact Us
Questions? Reach us at support@pawvana.in and we'll be happy to help.